![]() ![]() I have deleted the files in the %temp% folder multiple times. I have installed the other 3 versions of BlueStacks 5 (pie64, nougat64, nougat32) with and without Hyper-V enabled. I have tried multiple different methods of installation/uninstallation. The PC I am installing on has the following specs: ![]() I have also confirmed that Virtualization is enabled in the Task Manager. Also, I do have the following Windows features enabled: Specifically, I am installing the Android 11 (Rvc64) version. I am following the instructions on this website for installation: After installation, I receive the following error during the initial launch of BlueStacks 5: I am using the installer for version 5.12.108.1002 (most recent as of yesterday). If you're unable to launch BlueStacks 5 to send us a problem report, you can use the BlueStacks Log Collector program to send us a problem report by following the steps mentioned in this article.Hi! I’m looking for some help in regards to an issue I’m having with getting BlueStacks 5 installed using the offline installer. Along with the MEMORY.DMP, send us a detailed Problem Report and mention "BSOD" in the description so that we can help you find a resolution to this issue.ħ. Note: File size can be large, hence it cannot be sent as an email attachment.Ħ. ![]() Please check the date and time of the file before sending it, to ensure that it is indeed the latest file created just after the restart of your PC. ![]() Please upload it to a file-sharing service, like Dropbox, Google Drive, etc. However, if the issue still persists, send us the MEMORY.DMP file from the location C:\Windows\ on your PC. If you're using Avast Antivirus, following the steps mentioned in this article can also help resolve the issue.ĥ. Then, download and install the latest version of BlueStacks from our official website and see if this resolves the issue.Ĥ. Enable Virtualization on Windows 8, 8.1ģ.Click on the links below to learn how to: Now, please ensure that Virtualization is enabled on your PC. Uninstall BlueStacks completely by following this guide.Ģ. In such a scenario, please follow the procedure given below in order to solve this issue:ġ. This article will explain what to do if you get a blue screen stating ":( Your PC ran into a problem" while using BlueStacks 5, causing your PC to restart. ![]()
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